CP State Annual Conference – Registration FAQ
Can I pay with ACH?
- YES – ACH payment can be utilized via the PayPal payment option. When you are prompted to choose your payment option, select PayPal. You will be prompted to sign into your PayPal account and then select a saved payment method. Select the ACH payment method you have saved in your PayPal account and want to use, then continue on with the checkout process as prompted.
- PLEASE NOTE: If you do not already have ACH saved as a method payment in your PayPal account, we recommend adding this payment method to your account prior to starting the registration process, as you will need to also confirm the account before it can be added to your saved payment methods.
My credit/debit card was declined when I tried to submit my order, what’s wrong?
- The bank/credit card company may have blocked the purchase due to a purchase limit or fraudulent purchase prevention. You may need to have an authorized staff member for that credit card/bank account call and authorize the purchase to remove the block. After that is done, please try again.
How many people can I register per order?
- 20 registrants per order.
How long do I have to fill in all the attendees’ info?
- You have 120 minutes/2 hours per order to complete the registrants’ info form.
- TIP: You can copy the fields from the previous attendee as you fill in the Attendee Information form, but make sure to update the fields that will change from person to person (name, email, job title, etc…)!
Can I get a refund?
- If you request a refund on or before the deadline (September 15), yes, you can get a refund for the cost of registration, but please note that Eventbrite processing fees will be deducted from your total refund.
A registrant can no longer attend the conference, but it is past the deadline for refunds. What can we do?
- You can send a substitute attendee – Please contact the CP State office via email at info@cpstate.org or by phone at 518-436-0178 to have the registration updated to the new attendee’s information.
Can I use the same email for all attendees that I register from the same Affiliate?
- NO – While you should use your email address for the Purchaser’s Information, please make sure to use the email address of the person(s) that will physically be attending the conference for the Attendee Information. We will periodically send out emails with information about the conference and/or the sessions that is intended for the people that will be there.
- PLEASE NOTE: Periodic updates about the conference/sessions will also be sent to you as the Purchaser.
Where can I find the schedule and session information?
- For the most up to date information on the sessions and schedule, please refer to the Eventbrite/Registration Page (linked above)
- PLEASE NOTE: The schedule and session topics will be added/updated as we confirm information with our speakers and is subject to change. Please be sure to check back for any updates and reference the final schedule on the day of the conference.
- When the schedule is finalized, it will be posted on the CP State website. In addition, you will receive a schedule when you check in at the conference registration table.
How do I make hotel reservations for our attendees?
- Hotel reservations for our annual conference are made by rooming list. CP State will send the Hotel reservation information to Affiliate Executive Directors and those named as conference contacts.
- Affiliates will then coordinate your rooming block for your staff who will be attending – No individual reservations will be accepted.
- PLEASE NOTE: All accessible rooms are reserved through CP State. That information will be included in what is sent to Affiliates.
- If you need to have the accommodation information resent to you, please contact us via email at info@cpstate.org.
